Refund and Returns Policy

Overview

Print Books: You may cancel your order within 24 hours for a full refund. After 24 hours, I have begun processing your order, and at this point, the below considerations apply:

No refunds or returns will be offered on orders for damaged books, unless you cancel the order within 24 hours before I have begun processing. These are final sale items.

No refunds or returns will be offered on orders that have been personalized, unless you cancel the order within 24 hours before I have begun processing.

Preorders: For print books that are preorders, you may cancel your order for a full refund up to two weeks before the specified shipping time frame in the product description. Once that shipping time frame begins, the below considerations apply:

No refunds or returns will be offered for orders that have been personalized, unless you cancel the order within the specified time frame before processing begins.

If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below. To cancel your order or request a qualified refund or return, you can contact us at contact@aninkwellofnectar.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@aninkwellofnectar.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@aninkwellofnectar.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should contact me for an address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.