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FAQs
frequently asked questions
Here are where you can find the answer to some common queries regarding my store. If you cannot find the answer to your question listed here then please feel free to contact me directly.
How long does it take to ship my order?
This varies depending on your country of origin. For UK orders it can be as soon as 24 hours due to Royal Mail but international orders can take up to 2-4 weeks.
If it has been over 4 weeks and your parcel has not arrived please contact me and I will see what I can do. Most likely it has been returned to me and we can discuss re-shipping.
Why does it take so long to process the special edition hardcover?
The When the Stars AlightÂhardcover is a bespoke item and thus is handcrafted by the manufacturer over, at most, 13 working days. After that it is either delivered straight to you or to my house where I will have to prepare it for shipping. I appreciate the lengthy time might be frustrating but please keep in mind that we are often working with low stock and only process orders as demanded.
It says shipping is not available in my country?
I ship to countries based on where my customers are typically located and as the profiles are set up manually by me I cannot account for every location. That said, I am more than happy to add your country to the list if you want to drop me a message!